Aimed at:

These NVQs are designed to recognise the skills of individuals in the UK who are working in occupations that require interaction with customers via electronic methods, and the management and operation of such facilities.

Individuals should be working in a company whose main business is a contact centre or in a contact centre department of a company in other business areas. This should encompass both large enterprise and small or medium enterprise (SMEs).

They are work-orientated qualifications and to achieve them they will need the opportunity to demonstrate your competence within your work role. They are open to anyone of all ages, of either gender and there are no entry barriers on grounds of race, creed or proven academic attainment or learning. You need no previous academic qualifications to complete these NVQs.

What is its purpose?

The aim of these qualifications are to recognise the application of a range of skills and knowledge in the workplace, meeting employer workforce demands. The flexibility of these qualifications will enable individuals skills to be adapted for a specific job and employer requirement.