Aimed at:

These NVQ's are work-orientated qualifications and are suitable for those who undertake administration related activities. They are open to candidates of either gender and there are no entry barriers on grounds of race, creed or previous academic attainment or learning.

Benefits:

Employees will benefit from:

• A clearer understanding of their responsibility within their
  organisation
• The opportunity to develop new skills
• The recognition of existing skills

Employers will benefit from:

• Improved staff performance and motivation
• Improvements in the quality of service to customers
• The opportunity to improve customer retention levels.