Aimed at:

The OCR Level 2 NVQ in Customer Service is primarily aimed at candidates who undertake a customer service role and recognises that employment in the customer service involves a diverse range of functions, tasks and activities that are constantly developing and changing.

It is suitable for candidates:

• Who have particular customer service and administrative job roles
• Who are working in a customer Service environment
• Whose role is to provide service to customers

The OCR Level 3 NVQ in Customer Service is aimed at candidates who will be delivering and managing service and will be accountable in the area of practice. Candidates will be working without direct supervision or on their own, such as in commercial customer service environment.

It is suitable for candidates who:

• Can influence what happens at work
• Use the organisation's rules and systems flexibly to deliver good
  service
• Question the way things are done and suggest improvements
• Have good communication skills and a wide knowledge of what
  to do, who to see and where to go to get things done for the
  customer
• Are aware of the commercial or other pressures facing the
  organisation/business

Benefits

Employees benefit from:

• A clearer understanding of their responsibility within their
  organisation
• The opportunity to develop new skills
• The recognition of existing skills

Employers will benefit from:

• Improved staff performance and motivation
• Improvements in the quality of service to customers
• The opportunity to ensure levels of service are to national
  standard
• Improvements in the quality and service provided